Privacy Policy
Section 1 - What Do We Do With Your Information
When you purchase something from smgcoatex.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
Section 2 - Consent
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@smgcoatex.com.
Section 3 - Disclosure
Section 4 - Payments
We use Razorpay for processing payments.
We/Razorpay do not store your card data on their servers. The data is encrypted
through the Payment Card Industry Data Security Standard (PCI-DSS) when
processing payment. Your purchase transaction data is only used as long as is
necessary to complete your purchase transaction. After that is complete, your
purchase transaction information is not saved.
Section 5 - Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Section 7 - Cookies
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
Section 8 - Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
Section 9 - Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so
please review it frequently. Changes and clarifications will take effect
immediately upon their posting on the website. If we make material changes to
this policy, we will notify you here that it has been updated, so that you are
aware of what information we collect, how we use it, and under what
circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may
be transferred to the new owners so that we may continue to sell products to
you.
Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@smgcoatex.com (India)
*Contact Us In Case Of Any Further Help Needed.
Cancellation, Return & Refund Policy
Cancellations
Cancellation Criteria
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on www.smgcoatex.com
- Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
- If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.
Returns
Guidelines For Return & Replacement
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered / Wrong Quantity.
Return Eligibility
- In case of returning the product, customer needs to inform us within 4 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
- If the product is delivered defective or damaged, in that case customer needs to inform us through Email (helpdesk@smgcoatex.com) or Call us at +91 7073545604 (Helpline Number) within 48 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, and in the original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
- Products marked as “non-returnable” on the product detail page cannot be returned.
Customer is not eligible for return if
- Its “No longer needed”.
- Customer tried to handle the industrial product and unable to use it which promotes any tear / damage.
- Made to Product (on demand) will not be returned.
Steps to follow to Return a Product
- Customer needs to inform us through call / email within 4 days of receiving the order.
- Product should be unused.
- Invoice should be available.
- Customer has to board the return material as per our directions at his cost. Transportation cost will beard by SMG COATEX.
- Customer needs to pack the product with Brand packing & paste the invoice on it.
- After receiving the product, quality check will be done over the product by our team which takes 2 day time.
Refund Policy
- The refunds in accordance with the above guidelines shall be as per the following:
- In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
- The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
Refunds / Returns shall not be allowed in the following cases:
- Return request is made outside the specified time frame of 4 days as specified above.
- In case where price tags, labels, original packing, freebies and accessories, box are missing.
- If the Product is damaged by the customer, in any manner as may be determined by SMG COATEX at its sole discretion.
- If Product has been used by the customer.
- If Product sold as combo / sets cannot be returned as individual Product.
Refund Processing Timelines:
Refund Method
Refund Time-Frame
Credit/Debit Card
3-5 Business days
Net Banking (Credited To Bank Account)
3-5 Business days
UPI Linked Bank Account
2-4 Business days